FAQ
Questions we are asked most
Product availability, stocking our range, and how to reach the right person - answered plainly.
About the company
What does J.M Healthcare do?
We are a private limited company incorporated in 2017 and based in Nairobi, specialising in pharmaceutical products: medicines, nutraceuticals and medical devices. We import, market and distribute innovative healthcare products for chronic-disease management, supplying hospitals, distributors, pharmacies and healthcare professionals. We also offer consultancy services in market research and product development. We supply hospitals, but we are not one: we are not a hospital, clinic or pharmacy and we do not provide medical care.
Where are you based, and when are you open?
Our office is at Buruburu Shopping Centre in Nairobi, and our postal address is P.O. Box 3611-00100, Nairobi. We are open every day, 8:00 am to 5:00 pm. We do not operate a 24-hour or emergency service.
Our products
Which therapeutic areas do your products cover?
Four ranges, all built around long-term conditions: Bone & Joint Health (Cartibest-D, Nature-Cal), Female Care (Fibrocare, Regular 28 Plus), our Neurology Range (Cerebest, Neurotax) and Men’s Care (Staminet).
What makes your products different?
We select products that take a genuinely different approach to chronic-disease management, judged on the quality of the formulation and the evidence behind it, and we price them for the long term - because chronic conditions are managed over years, not weeks.
Can you tell me which product I should take?
No. We can explain what a product is and what the manufacturer says it is used for, but we cannot give medical advice, a diagnosis or a prescription, and we do not provide dosage guidance. Please speak to a qualified pharmacist or doctor before starting any product.
Finding and buying products
Where can I buy your products?
Our products are distributed through pharmacies and chemists. If you tell us which product you are looking for and roughly where you are, we will point you to somewhere that stocks it - message us on WhatsApp on 0723 823 878 or use the contact form.
Can I buy directly from this website?
No. This website is a company and product profile, not an online shop - there is no checkout and we do not take payments or orders here. Product enquiries come to us by phone, WhatsApp, email or the contact form.
Are your products available outside Nairobi?
We are based in Nairobi and supply pharmacies, chemists and distributors. Availability varies by outlet, so the quickest way to find out about your area is to message us with the product you need and where you are.
How do I make a product enquiry?
Message us on WhatsApp on 0723 823 878, call the same number any day between 8:00 am and 5:00 pm, email [email protected], or use the form on our contact page. Telling us the product name and what you need it for helps us answer in one reply.
Pharmacies & distributors
How does a pharmacy or chemist become a stockist?
Get in touch with your business name, location and the ranges your customers ask for, and we will take you through what stocking our products involves. WhatsApp is usually fastest, or use the contact form and select the stockist enquiry option.
Do you work with distributors and wholesalers?
Yes. We partner with distributors and wholesalers on therapeutic ranges built for repeat, long-term demand. Contact us and we will discuss what you cover and which ranges fit.
How do I get pricing?
We do not publish prices on this website. Trade pricing is discussed directly, so please contact us with your business details and the products you are interested in.
Still have a question?
If your question is not here, message us - we would rather answer it directly than have you guess.
Prefer email? [email protected]
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